Each year, tens of thousands of UK residents report their insurance companies to the National Association of Insurance Commissioners (NAIC). The three most common reasons for official consumer complaints are delays, poor settlement offers, and denials of claims. But before you do anything hasty like filing an official complaint, it is imperative that you exhaust every avenue open to you.

In this article we are going to explain the best way to resolve a dispute with your insurance company. The first thing you should do is get yourself a pen and a pad of paper. This is to record the names of the insurance representatives you will speak with. Also, jot down the date and time of the call.

If you find that you are not making any progress over the phone, it may be necessary to send the company a registered letter explaining your problem. That way they know you have a record of your requests. Since the top Insurance company complaints are simple delays, you should probably wait a few weeks after the final correspondence before you take decisive action. (more...)